Data Deletion

You have the right to request deletion of the personal data we hold about you. This page explains how to submit a deletion request and what to expect once we receive it.

How to Request Deletion

To request deletion of your personal information, send an email to our support team from the email address associated with your account:

Email: [email protected]

Please include the following details in your email so we can locate and verify your account:

• The subject line: “Data Deletion Request”.
• The full name associated with your loyalty account.
• The email address and/or phone number linked to your account.
• The café or loyalty club(s) you are a member of, if known.

What Happens Next

Once we receive your request, we will verify your identity and permanently delete your personal data from our systems. We aim to process all deletion requests within 30 days and will confirm by email once the deletion is complete.

Please note that certain information may be retained where required by law, such as records needed for accounting, tax, or fraud prevention purposes. Any retained data is kept strictly for these legal obligations and is not used for any other purpose.

Questions

If you have any questions about the deletion process or how we handle your data, feel free to reach out at [email protected].